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For Customer Services
0800 500 505 within New Zealand
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For Lost and stolen cards
0800 500 505 within New Zealand
+64 800 500 505 from overseas
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Hours of operation
Monday to Friday - 8:00am to 6:30pm
New Zealand Standard Time (NZST)
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Write to us
Gem
PO Box 4058
Shortland Street
Auckland 1140
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Registration Support
Help with online registration or logging on call 09 975 6010
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Email
Email us at gem.nz@gemfinance.co.nz